Transforming
Your Board Members into Brand Ambassadors
September
2007
Reprinted from Branding Bytes
"Many
of our board members often cannot clearly and concisely articulate who we are or
what we do. How can we turn them into better Brand Ambassadors for our
organization?"
I get this question a
lot in my branding workshops, and my answer is always the same: The best place
to start is in the board recruitment process.
People agree to serve on boards for all kinds of reasons, many because they
truly believe in the mission and work of the organization. Others, however, go
on boards because they feel honored to be asked and don't want to disappoint
the person doing the asking; others because of the prestige of being a board
member; still others because they like to see their names on the organization's
letterhead.
Even those who join boards for all the right reasons still need to know what is
expected of them once they agree to become board members.
Here are some things to consider when seeking people to serve on your board:
1.
Select well. How often have you
heard the mantra "We need people of affluence and influence on our
board?" Affluence and influence are fine. But if these characteristics are
not backed by wisdom, integrity, and commitment, they don't amount to much.
Therefore, select people to serve on your board who truly believe in who you
are, what you do, how you do it, and care enough about your organization to go
into the community and actively persuade others to support your good work.
2.
Articulate your expectations. Don't
assume that board members, especially new board members, understand your
expectations. Before bringing them on board, let them know that, among other
things, you expect them to serve as good Brand Ambassadors for your
organization, and what that means. Part of what that means is that they need to
know what to say about your organization (see #3).
3.
Create a "messaging package." Everyone
affiliated with your organization needs to "stay on message" when it
comes to explaining to others what your organization is all about. Therefore,
create a "messaging package" that, among other things, includes a
positioning statement, sometimes referred to as an "elevator speech,"
as well as supporting statements that clearly articulate your organization's
key brand messages. And make sure that everyone in your organization knows what
those messages are, especially board members!
4.
Encourage board members to go into the community to deliver
your brand messages. Once they
understand and can articulate your brand messages, encourage board members to
speak in front of local civic organizations like the Chamber of Commerce, Lions
and Kiwanis Clubs, church groups, etc. and to tell their colleagues and
families about your organization and the important work it performs in your
community. These are all effective—and cost-free—branding opportunities that
many organizations overlook.
5.
Get your board members to work as a coordinated team. Board
members need each other's support and need to know each other as colleagues who
share a common mission. If they exchange ideas both at regularly scheduled
board meetings, in committees, and informally between meetings, they are much
more likely to promote the organization's brand and support its fundraising
activities.
Larry Checco, Checco Communications
© 2006, Larry Checco. Reprinted from Branding Bytes, vol. 1,
no. 4 (fall 2006). Reprinted with permission.
Larry Checco is president of Checco Communications and author of Branding
for Success: A Roadmap for Raising the Visibility and Value of Your Nonprofit
Organization. In more than 25 years of nonprofit communications
experience, he has helped raise the brand visibility, fundraising capabilities,
membership levels, and impact of some of the nation's most respected nonprofit
organizations and government agencies. For more information, go to
www.Checcocomm.net.
